{"id":3971,"date":"2021-07-06T15:22:27","date_gmt":"2021-07-06T07:22:27","guid":{"rendered":"https:\/\/www.coincola.com\/blog\/?p=3971"},"modified":"2023-03-21T15:28:43","modified_gmt":"2023-03-21T07:28:43","slug":"how-to-verify-your-identificationapp","status":"publish","type":"post","link":"\/blog\/how-to-verify-your-identificationapp\/","title":{"rendered":"How to verify your identification on CoinCola APP"},"content":{"rendered":"<p>To protect our users and ensure compliance with KYC (know your customer) and AML (anti-money laundering) regulations, we require all CoinCola users to verify their identities. Follow the steps below to complete the identity verification process.<\/p>\n<p>You better update to the latest version of APP. Also, you can click this link and update: <a href=\"https:\/\/www.coincola.com\/app\/download\">https:\/\/www.coincola.com\/app\/download<\/a><\/p>\n<h2><strong>Step 1: Enter the Verification page<\/strong><\/h2>\n<p>Select \u2018Account\u2019 in the navigation bar and then click on \u2018Identity Verification\u2019.<\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/1-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3973 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/1-4.png\" alt=\"\" width=\"221\" height=\"480\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/1-4.png 294w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/1-4-138x300.png 138w\" sizes=\"(max-width: 221px) 100vw, 221px\" \/><\/a><\/p>\n<h2><strong>Step 2: Select Country\/Region and Type of identity information to be verified<\/strong><\/h2>\n<p>Choose your country and type of verification, then click \u2018Start verification\u2019<strong>.<\/strong><\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/2-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3974 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/2-4.png\" alt=\"\" width=\"358\" height=\"777\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/2-4.png 358w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/2-4-138x300.png 138w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/><\/a><\/p>\n<h2><strong>Step 3: Submit ID information<\/strong><\/h2>\n<p>Enter the full name and ID number as in the ID. The full name must include Surname, Given names, Middle name (if applicable). then click \u2018Next\u2019.<\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/3-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3975 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/3-4.png\" alt=\"\" width=\"267\" height=\"578\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/3-4.png 322w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/3-4-139x300.png 139w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/a><\/p>\n<h2><strong>Step 4: Submit ID photo<\/strong><\/h2>\n<p>You need to upload the front of your ID photo and upload a photo of yourself holding an identity document next to your face. Do as an example. Then click \u2018Next\u2019.<\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/4-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-3976 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/4-4.png\" alt=\"\" width=\"271\" height=\"586\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/4-4.png 311w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/4-4-139x300.png 139w\" sizes=\"(max-width: 271px) 100vw, 271px\" \/><\/a><\/p>\n<h2><strong>Step 5: Do Face Verification<\/strong><\/h2>\n<p>In this step, we will detect whether you are a living person rather than a robot, and will compare whether the faces in the video and the photo are the same. Please use the front camera to record a 3-second video. Click \u2018Start recording\u2019.<\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/5-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-3977 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/5-4.png\" alt=\"\" width=\"336\" height=\"727\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/5-4.png 355w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/5-4-139x300.png 139w\" sizes=\"(max-width: 336px) 100vw, 336px\" \/><\/a><\/p>\n<h2><strong>Step 6: Successfully Submit <\/strong><\/h2>\n<p>When you submit a document successfully, you can see this. Be patient and wait for customer service to review it.<\/p>\n<p><a href=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/6-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3978 aligncenter\" src=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/6-2.png\" alt=\"\" width=\"355\" height=\"382\" srcset=\"https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/6-2.png 446w, https:\/\/www.coincola.com\/blog\/wp-content\/uploads\/2021\/07\/6-2-279x300.png 279w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/a><\/p>\n<p>If you still failed, you can contact online customer service or WhatsApp<a href=\"https:\/\/api.whatsapp.com\/send?phone=85290653442\"> +852 90653442<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To protect our users and ensure compliance with KYC (kn&#8230;<\/p>\n","protected":false},"author":12,"featured_media":3307,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false},"categories":[295],"tags":[303],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - 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